Whether you have a question about your subscription, need help with your child's account, or want to explore a partnership — we are here.
Questions about StoryTime, our approach, or how the app works? We're happy to help.
hello@codklusters.comHaving trouble with your account, subscription, or the app? Our support team responds within 24 hours.
support@codeKlusters.comInterested in bringing StoryTime to your school, educational organisation, or as a partnership? Let's talk.
partnerships@codklusters.comJournalists and media professionals — for press enquiries, interviews, or media assets, please contact:
press@codklusters.com🛟 Support queries: Within 24 hours, Monday to Friday.
👋 General enquiries: Within 2–3 business days.
🤝 Partnership enquiries: Within 5 business days.
📰 Press enquiries: Within 24 hours.
You may find answers faster in our Parent FAQ or Help Centre. Common topics covered include subscription management, multi-child profiles, resetting a child's level, and troubleshooting app issues.
For subscription refunds and billing issues, please contact Apple or Google directly, as all payments are processed through their platforms.